What is needed to run the application
To ensure safe and reliable operation of the TOUCHGUARD application with the lone worker protection function, we recommend the use of RugGear (outdoor and industrial phones) or ECOM by Pepperl + Fuchs (ATEX Zone 1/21 and 2/22 explosion-proof phones).
The TOUCHGARD app with the lone worker protection function on the mobile phone is based on the monitoring of unusual events, which when they occur, the system automatically sounds an alarm. It is absolutely essential that the worker keeps the mobile phone with him at all times, preferably secured on his belt. If the mobile phone has a hardware SOS button, the worker can raise an immediate alarm himself in case of an emergency.
What situations the app monitors
- Free fall (fall from height)
- Impact
- Tilt (non-standard position)
- Inactivity (if the worker is not moving for a certain period of time)
- Vigilance (the worker must confirm that he is OK within a specified time interval)
- The phone is offline (if the worker gets out of signal, there is a risk that the alarm will not reach where it should. Therefore, the system also monitors the availability of the connection to the server)
These events can be freely combined based on the environment in which the workplace at risk is located and set independently for each mobile phone.
Outdoor and indoor location
Workers can be located both outside and inside buildings by acquiring GPS data. In the case of outdoor localisation, mobile phone position data is provided, including geofencing (monitoring of a bounded area where the phone is located). For indoor localization, GPS positions are obtained from iBeacons (Bluetooth transmitters).
What happens when the alarm goes off
If the system assesses an abnormal situation, it will initiate an audible alarm in the first phase. This is a period of time, usually 30-60 seconds, during which the mobile phone user has the opportunity to cancel the triggered alarm, e.g. because it is unfounded – the worker is completely fine. If, however, the worker does not cancel the pre-alarm within the specified time, a sharp alarm is automatically triggered and sent to the server via the data path. A custom server environment or a PCO solution can be used. The system sends an SMS with the necessary data about the alarm to the designated persons and initiates a phone call to the defined phone numbers. The phone then automatically dials one number after another until the call is answered. Upon receipt of the call, communication is initiated with a speakerphone on the mobile phone of the worker in the crisis situation. Locating the worker can be done through the server part of the application and the alarm display in the Application Overview.
Web application
- The interface for the server part (dispatcher, administrator) is a web application that is accessible via standard web browsers.
- The interface is responsive, i.e. it is adapted for PCs, tablets and mobile phones.
- You log in to the system with your username (email) and password.
- All settings can be made here, whether it is access for dispatchers and their permissions or the complete management of functions for mobile terminals.
- Permissions for the web interface user can be set in the view/create/edit/delete levels for each individual function.
- The system is divided into sites from which any tree structure can be created. This also specifies who has access to a certain level (similarly, this can be set when editing user rights).
- All functions of the mobile watch can be set remotely via the web interface. Each watch may have different settings.
- The location of the watch can be displayed on map backgrounds
